How to Cancel Xfinity & Switch to Frontier Fiber

Why People Are Switching

Step-by-Step Switching Guide

Step 1: Check Frontier Availability

Before anything, confirm Frontier Fiber is available at your address. Use the availability checker on our site or call to verify.

Step 2: Review Your Xfinity Agreement

Log into your Xfinity account and check for:

• Early Termination Fee (ETF): If you're in a contract, there may be an ETF (typically $10/mo for remaining months). Sometimes waiting until the contract ends saves money.
• Billing cycle: Note when your current billing period ends. Cancel early and you may still be charged for the full month.
• Bundled services: If you have TV or phone bundled, plan for alternatives.

Step 3: Order Frontier Fiber

Place your Frontier order and schedule installation. Pick an installation date that allows 2-3 days of overlap with your Xfinity service. This ensures you never go without internet.

Step 4: Get Frontier Installed

On installation day, the Frontier technician will install your fiber connection and eero router. Test everything — browse the web, stream a video, run a speed test. Make sure everything works before proceeding.

Step 5: Cancel Xfinity

Once Frontier is working, call Xfinity to cancel:

• Call: 1-800-XFINITY (1-800-934-6489)
• Say: "I'd like to cancel my service." Be direct.
• Expect retention offers: They will try to keep you. A common tactic is offering a "loyalty rate." If you've decided to switch, stay firm.
• Get confirmation: Ask for a cancellation confirmation number and email. This is your proof.
• Note your final bill date.

Step 6: Return Xfinity Equipment

You have 14 days to return equipment (modem, router, cable boxes). Options:

Important: Keep your return receipt. Xfinity has been known to charge unreturned equipment fees — sometimes months later. Your receipt is your defense.

What About Your Xfinity Email?

If you use an @comcast.net or @xfinity.com email, you'll lose access after cancellation. Before canceling:

1. Switch to a free email provider (Gmail, Outlook, etc.)
2. Update your email address on banking, shopping, and other accounts
3. Forward important emails to your new address

What If You Have an ETF?

If Xfinity charges an early termination fee, do the math. Even with a $200 ETF, switching to Frontier often saves money within a few months due to the $30+/mo price difference and $14/mo equipment savings. Plus, Frontier sign-up bonuses (up to $200 Visa card) can offset the ETF.